Immersive CX - Intro

As Zendesk has discovered, there are five distinct trends behind this new standard of immersive CX: 

1. AI experiences are becoming more evolved and seamless

2. Conversational experiences are empowering consumers

3. Customers are eager for deeper personalization

4. Consumer well-being and sentiment are reshaping CX

5. CX teams are breaking down silos as they become more integrated

To help you prepare for the dawn of immersive CX, Zendesk surveyed thousands of consumers and business leaders while analyzing extensive data culled from our Benchmark program to get a better understanding of these trends.

More information:

• CX Trends Report: CX Trends Report 2023