The advances of the past year have shown that in the realm of customer service, artificial intelligence has made huge strides.
Businesses have worked out initial AI kinks. AI – including chatbots – have been successful in helping answer simple questions. But with better performance and more prevalence in consumers’ daily life – consumers' expectations of AI has increased and they are crystal clear on what AI should do. Here is a breakdown of what consumers want from AI in customer service:
Businesses have worked out initial AI kinks. AI – including chatbots – have been successful in helping answer simple questions. But with better performance and more prevalence in consumers’ daily life – consumers' expectations of AI has increased and they are crystal clear on what AI should do. Here is a breakdown of what consumers want from AI in customer service:
- The ability to handle more complex questions
- Conversational communication
- Personalized responses to questions
- Can handle multiple questions simultaneously
Business must understand that AI approaches must evolve with advances - implementation isn't complete.
Clue: 64%
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